We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
We do not disclose customer information to third parties.
Privacy Policy
The FRAGRENZE Privacy Policy describes how we treat personal information when you use Fragrenzes products and services.
When you use FRAGRENZE's Checkout, or place an order via fax/telephone/email we may ask for your personal information so that we can provide you with the goods ordered. The information we may require includes your name, address, delivery address if differernt credit or debit card number, card expiry date, card verification number (CVN), phone number and email address. This information allows us to process payments and protect users from fraud. In some cases, we may also ask you to send us additional information or to answer additional questions to help verify your information. The information we collect is stored solely for providing you with services via the FRAGRENZE shop.
Information obtained from third parties - In order to protect you from fraud or other misconduct, we may obtain information about you from third parties to verify the information that you provide. For example, we may use card authorisation and fraud screening services to verify that your credit or debit card information and address match the information that you provided to us.
User communications - When you send email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
In addition to the above, we use the information we collect to:
Provide our products and services to you, including the display of customised content and advertising; Perform auditing, research and analysis in order to maintain, protect and improve our services; Ensure the technical functioning of our network; and Develop new services.
We process personal information on our servers in the United Kingdom and in other countries. In some cases, we process personal information on a server outside your own country. We may process personal information to provide our own services. In some cases, we may process personal information on behalf of and according to the instructions of a third-party, Card Merchant Processors.
Information sharing
We will not sell or rent your personal information to companies or individuals outside of FRAGRENZE.
We will only pass on your information to third parties outside of FRAGRENZE in the following circumstances - As necessary to process your transaction and maintain your account. As with any credit card payment, if you process a credit card transaction through the service, we need to share some information (for example, your name and credit card number) with the banks and other entities in the financial system that process credit card transactions.
To detect, prevent or otherwise address fraud, security or technical issues.
We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent or otherwise address fraud, security or technical issues or (d) protect against imminent harm to the rights, property or safety of FRAGRENZE, its users or the public as required or permitted by law.
If you are using a credit card issued by the merchant you are making a purchase from (a “private label credit card”), that merchant will receive your entire credit card number in association with your purchase.
Our site allows you to opt out of receiving communications from us when we request your information. Also if you want to opt out at a later point, you can do so by e-mailing us or writing to our address. Our email address is fragrenze@gmail.com, our address is 24 Churchill Square, Durham, DH1 1EU, United Kingdom, or telephone +44 191 386 5284
If you have any queries regarding our policies, please contact us. Details available on our 'Contact Us' page.
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