We manage our deliveries utilising Royal Mail. The choice of courier/service is at our discretion with the decision based on the weight of the item(s) and destination. Should you wish to elect a preferred method then please contact us and we will provide you with the additional cost where applicable.
We reserve the right to deliver in multiple consignments; however this will be at no extra cost
Many of our items are sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return.
Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of despatch, please contact us and we will endeavour to locate your shipment.
Orders are processed immediately upon receipt at our office.It is our policy to deliver within 4 working days whenever possible. But please allow up to 10 days for delivery delays due to circumstance beyond our control such as delays by third party postal. Responsibility is not accepted for missing/undelivered items.
PLEASE NOTE THAT IT IS UNREALISTIC FOR CUSTOMERS TO STATE THAT WE ARE OR CAN BE RESPONSIBLE FOR ANY ITEMS WHICH MAY OR MAY NOT GET LOST OR DELAYED IN THE POSTAL SERVICE IN THE UK, WE HAVE NO MORE CONTROL OVER THE ROYAL MAIL ANY MORE THAN THE BUYER DOES AND THEREFORE ONCE AN ITEM IS DEPOSITED WITH THEM IT IS OUT OF OUR HANDS. If you require your order before a certain date, please let us know as soon as you have placed your order. You can do this either on our website contact form or by phone/email/fax. We will advise as to whether it is possible to meet such delivery date.
UK Deliveries:
Delivery charges are £3.00 for first item and £1.10 per additional item thereafter
Deliveries take 2 to 3 working days from the time of despatch and take place Monday to Friday between 8am and 5.30pm.
International Deliveries
Deliveries are charged at £3.50 for the first item and £2.00 per additional item/s.
Deliveries take 5 – 7 working days depending on the destination.
Any person purchasing our products from outside of the UK is the importer to that destination and is responsible for all taxes and/ or special duty payments on all of the products ordered.
We are not responsible for delays in the delivery or customs.
Returns
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified of items being returned within 24 hours of receipt. The item must be received by us within 14 days.
It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. Note: we do not cover the cost of you returning products.
Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.
We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you.
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